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Common Issues

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Contents
  • Keyboard & Mouse Issues
    • Mouse can't control or operate phone
    • Mouse controls character movement
    • Mouse not responding
    • Items picked up randomly/automatically
    • Getting in/out of vehicles not working
    • Mouse speed issue
    • MOBA mouse/skill aim mismatch
    • Mouse left-click auto tapping
    • How to use mouse to control view
  • Key Issues
    • Smart key not working
    • Key not responding
    • Game key not found
    • Macro key issues
    • WASD classic vs joystick
    • WASD not working
    • WASD stuck direction
    • Key not universal
    • Key missing
    • ALT not working
  • Connection Issues
    • Was working, now can't connect
    • Phone connected but no response
    • Clicked “Don’t connect” then can’t reconnect
    • Black screen after connecting
    • WIFI & HDMI connection issues
  • Disconnection Issues
    • Disconnected during game
    • Disconnected after switching apps
    • Crash at 100% loading
    • Frequent disconnections
  • Installation Issues
    • Missing or failed .Net Framework
    • Can't launch TCGames.exe
  • Other Issues
    • Resolution dropped after a while
    • Game not controllable, others are fine
    • Mouse not working or missing in game
  • Beginner Questions
    • Getting started
    • Graphics, smoothness, FPS

Software prompt "driver installation failed"

The cause of the problem may be:

  1. The driver installer is blocked by the system.
  2. Some phones only charge and cannot be connected.

Solution:

  1. Re-plug the phone. Pay attention to the installation driver prompt box that pops up, and click Trust.
  2. Change the phone usb configuration from "charging only" to mtp (file management).
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